Better Service with Commitment
Here, Success and Responsibility Go Together
At GBS, we value the quality of the service that we offer our clients above all else. That is what is important to our clients and that is what we feel sets us apart from our competition.
We are committed to providing our clients with the best possible service and to ensure that service is tailored to meet our clients’ individual needs. We achieve this in two ways – first of all through the quality of the service that we give our clients and, secondly, through how we deliver that service.
Our aim is that once individuals or businesses have become clients they will stay with us and it is not uncommon for us to have acted for the same business for many years or for the same family for several generations. One of our main sources of work comes through personal recommendations.
At GBS, we have set our own benchmark against which the quality of the service we offer can be measured by our clients. We also have a dedicated Client Services Partner who, in addition to fee earning, is responsible for ensuring the service levels we set are met.
Because our commitment to client service lies at the heart of what we do, we regularly seek our clients’ views on the service we offer and value the feedback we get. By providing the facility for feedback to be given our clients can tell us what they think about the service we are providing at any stage, and not just when we ask for it. Where there is scope for improvement we genuinely want to know that, so we can take action. To see some of the feedback we receive please see our testimonial page.